We believe that privacy is a fundamental right of every member. This document transparently explains how ink789 manages, stores, and protects your personal data in accordance with Malaysian law.
Before reading the full policy, here are the six core points that prove ink789 takes your privacy seriously.
All data transmitted between your device and ink789's servers is protected by TLS 1.3 encryption with 256-bit AES keys — the same security standard used by the world's leading banks.
Ink789 operates in full compliance with Malaysia's Personal Data Protection Act 2010. All data collection and usage processes are carried out in accordance with applicable legal provisions.
Ink789 does not sell, rent, or share your personal data with any third party for marketing or advertising purposes without your explicit consent.
You have the right to access, amend, or request deletion of your personal data at any time. ink789 provides clear and easy channels for you to manage your own data.
Your personal data is stored on servers equipped with multi-layered physical and digital security controls, including firewalls, intrusion detection systems, and encrypted backups.
In the event of any data breach affecting your information, ink789 is committed to notifying you within 72 hours in accordance with our incident response procedures.
Have questions about your privacy?
View our FAQActive Protection
Ink789 ("Platform", "We") takes the privacy of its members' personal data very seriously. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and protection of personal information you provide or that we collect when you use the ink789 platform.
We understand that you are entrusting us with your personal information — and we take that trust seriously as a weighty responsibility. Every data-related decision is made with the safety and interests of our members as the top priority.
This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. In the event of any conflict between this Policy and the requirements of the PDPA, the PDPA shall prevail.
Ink789 only collects data necessary for legitimate and stated purposes. We do not collect data excessively. The following are the categories of data we collect:
| Data Categories | Sample Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | Account Registration & KYC |
| Contact Data | Phone number, email address | Communication & Verification |
| Financial Data | Bank account number, bank name, e-wallet information | Payment Processing |
| KYC Documents | MyKad copy, proof of address, verification selfie | Regulatory Compliance |
Ink789 uses collected personal data solely for legitimate, meaningful, and proportionate purposes. We do not use your data for purposes you would not reasonably expect. These purposes include:
Your privacy is our priority. ink789 does not sell your personal data to anyone. However, there are limited situations where we may need to share some of your data with trusted third parties:
We work with third-party service providers that assist us in platform operations, including payment processors, KYC service providers, cloud infrastructure providers, and analytics services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
Ink789 may be required to disclose your personal data to relevant authorities when mandated by Malaysian law, including AML/KYC compliance requirements, court orders, or lawful requests from enforcement agencies.
Your personal data is stored in data centres protected by comprehensive physical and digital security controls. All sensitive data is stored in encrypted form and accessible only to authorised personnel.
Ink789 retains your personal data for as long as your account is active and for a prescribed period after account closure, in accordance with applicable legal requirements. In general, transaction and identity records are retained for a minimum of seven (7) years as required under AML-related legislation.
The ink789 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
In accordance with Malaysia's PDPA 2010 and data protection best practices, you have the following rights regarding your personal data held by ink789:
You have the right to request a copy of the personal data we hold about you. This request will be processed within 21 business days.
If any of your data is inaccurate or incomplete, you have the right to request that we correct it promptly.
You may request deletion of your data, subject to minimum retention obligations required by law.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
To exercise any of the above rights, please contact the ink789 customer support team via live chat or email within the platform. All requests will be handled in accordance with established procedures within a reasonable timeframe.
The ink789 platform is intended for individuals aged 18 and above only. We do not knowingly collect any personal data from children or minors. Should we become aware that we have collected data from a minor without knowledge, we will take immediate steps to delete that data and close the associated account.
If you believe that someone under the age of 18 has registered on our platform, please contact our support team immediately.
Ink789 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. You will be notified of any significant changes through:
We encourage you to review this Privacy Policy periodically. Your continued use of the ink789 platform after any changes take effect will be considered your acceptance of the latest version of this Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how ink789 handles your personal data, our data protection team is ready to assist.
You can reach us via the live chat available on the ink789 platform, or by emailing our team at [email protected]. Our team operates 24 hours a day, 7 days a week, and aims to respond to all privacy-related inquiries within two (2) business days.